Manage Users

Invite and manage members of your team.

Users Table

Adding a New User

1. Click on the Users navigation menu option on the right side of the screen

2. Click on the Add User button in the top right

3. Users can have three different roles with different permission levels - admin, channel partner or manager

User Role	Permissions
Admin	Admin permissions have access to all features & sites within an organization
Channel Partner	Channel Partners have admin permission level but only for a select number of sites within a org. These sites are added and removed by admins to control which site channel partners are installing or support.
Manager	The Manager permissions grants Site Users access to configurations, standard workflows, credentials, and other tabs that impact their standard day to day site management. For a more detailed breakdown of manager vs. admin permission, please see the guide here.

Looking for a permission level we don't have? Let us know what role you'd like to see us add & what permissions it should have!

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Manager vs Admin Permissions

Alloy Access offers different permission levels to match your team's responsibilities. Below is a comparison of what Managers and Admins can access in the system, helping you assign the appropriate role to each team member.

What Managers CAN Do

Member & Access Management

• Create, edit, and delete members

• Assign and remove access levels from members

• Manage member door access permissions (Salto)

• Configure elevator access levels

Credential Management

• Create and issue new credentials

• Update existing credentials

• Encode physical credentials (Salto)

Door Operations

• View door information and status

• Update door settings including unlock schedule

• Change door operating modes

Scheduling

• Create and manage access schedules

• Configure schedule intervals

• Set up holiday schedules and groups

Monitoring & Reporting

• View system events and logs

• Review user activity logs

• View site alerts (Salto)

User Administration

• Create new user accounts

• Update user information

• Delete user accounts

Site Operations

• View site information

• Toggle site lockdown status

Admin Role

Admins have complete access to all features and sites within an organization, including everything managers can do plus the additional capabilities listed below.

• Complete Hardware Management: Full control over all hardware components

• Site Creation & Configuration: Ability to set up new sites and modify existing ones

• Advanced System Configuration: Access to all technical settings and configurations

• Firmware Management: Can update and manage firmware across all devices

• Integration Management: Full control over API applications and external integrations

• Organization-Level Settings: Can modify organization-wide configurations

Note: Channel Partners have admin-level permissions but only for specific sites assigned to them within an organization.

Filter the Users Table

To find a specific user, search the users table by filtering for name, email, role, or invite status. User invitation status updates in real time as new users accept their invites and create passwords for Alloy Access.

User Table Filter

Delete a User

To delete a user follow these steps:

1. On the main admin page, navigate to Admin → Users on the left navigation bar

2. Click the Garbage Can icon on the row of the user you would like to delete.

3. Select Delete from the popup seen below:

Delete a User

FAQ

Who would qualify for Manager Role Permissions?

1. Property Staff at a Single Location: This team is dedicated to managing and operating a single property, focusing on site-specific issues and resident needs.

2. Property Staff that Manage Multiple Locations: These staff members oversee operations across several properties, coordinating management practices and ensuring consistent service quality across locations.

3. SmartRent Support Team: This team provides technical assistance and support for SmartRent solutions, aiding both property staff and residents in optimizing their use of smart home technologies.

Important things to note before giving Manager Permissions:

These users will have access to control doors and grant access to the property. Please ensure not to grant access to anyone who should not be able to access the whole property. Current manager profiles do not support cross organization users. Users that need access to multiple organizations will need a login per organization.