Manage Users
Invite and manage members of your team.
Adding a New User
Click on the Users navigation menu option on the right side of the screen
Click on the Add User button in the top right
Users can have three different roles with different permission levels - admin, channel partner or manager
Admin
Admin permissions have access to all features & sites within an organization
Channel Partner
Channel Partners have admin permission level but only for a select number of sites within a org. These sites are added and removed by admins to control which site channel partners are installing or support.
Manager
The Manager permissions grants Site Users access to configurations, standard workflows, credentials, and other tabs that impact their standard day to day site management. For a more detailed breakdown of manager vs. admin permission, please see the guide here.
Looking for a permission level we don't have? Let us know what role you'd like to see us add & what permissions it should have!
Manager vs Admin Permissions
Alloy Access offers different permission levels to match your team's responsibilities. Below is a comparison of what Managers and Admins can access in the system, helping you assign the appropriate role to each team member.
What Managers CAN Do
Member & Access Management
Create, edit, and delete members
Assign and remove access levels from members
Manage member door access permissions (Salto)
Configure elevator access levels
Credential Management
Create and issue new credentials
Update existing credentials
Encode physical credentials (Salto)
Door Operations
View door information and status
Update door settings including unlock schedule
Change door operating modes
Scheduling
Create and manage access schedules
Configure schedule intervals
Set up holiday schedules and groups
Monitoring & Reporting
View system events and logs
Review user activity logs
View site alerts (Salto)
User Administration
Create new user accounts
Update user information
Delete user accounts
Site Operations
View site information
Toggle site lockdown status
Admin Role
Admins have complete access to all features and sites within an organization, including everything managers can do plus the additional capabilities listed below.
Complete Hardware Management: Full control over all hardware components
Site Creation & Configuration: Ability to set up new sites and modify existing ones
Advanced System Configuration: Access to all technical settings and configurations
Firmware Management: Can update and manage firmware across all devices
Integration Management: Full control over API applications and external integrations
Organization-Level Settings: Can modify organization-wide configurations
Note: Channel Partners have admin-level permissions but only for specific sites assigned to them within an organization.
Filter the Users Table
To find a specific user, search the users table by filtering for name, email, role, or invite status. User invitation status updates in real time as new users accept their invites and create passwords for Alloy Access.
Delete a User
To delete a user follow these steps:
On the main admin page, navigate to Admin → Users on the left navigation bar
Click the Garbage Can icon on the row of the user you would like to delete.
Select Delete from the popup seen below:
FAQ
Who would qualify for Manager Role Permissions?
Property Staff at a Single Location: This team is dedicated to managing and operating a single property, focusing on site-specific issues and resident needs.
Property Staff that Manage Multiple Locations: These staff members oversee operations across several properties, coordinating management practices and ensuring consistent service quality across locations.
SmartRent Support Team: This team provides technical assistance and support for SmartRent solutions, aiding both property staff and residents in optimizing their use of smart home technologies.
Important things to note before giving Manager Permissions:
These users will have access to control doors and grant access to the property. Please ensure not to grant access to anyone who should not be able to access the whole property. Current manager profiles do not support cross organization users. Users that need access to multiple organizations will need a login per organization.
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